Privacy Policy — 92 Glory

1. Introduction

This Privacy Policy applies to all users of the 92 Glory platform, accessible at 92glory.vu. It covers everything we do with the personal data of Pakistani players who register, deposit, bet, withdraw and interact with our sports betting and gaming platform.

By creating an account on 92 Glory, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy should be read alongside our Terms and Conditions.

We take data privacy seriously. The way we handle your information is designed to be transparent, limited to what is genuinely necessary to operate the platform, and respectful of your right to control your own data. If you have any questions about this policy, contact our support team — details are at the end of this document.

2. Data We Collect

The types of personal data 92 Glory collects fall into the following categories:

Account Registration Data

When you create your 92 Glory account, we collect the information you provide during sign-up. This typically includes your full name, date of birth, email address, mobile number and a password of your choosing. This is the minimum data needed to create and operate a player account.

Identity Verification Data

When we are required to verify your identity — which may be triggered at the point of withdrawal, during a security review, or at account creation for certain account types — we may request copies of identity documents. This can include a national identity card (CNIC), passport or other government-issued identification. This data is used strictly for verification purposes.

Financial & Transaction Data

We record all financial transactions associated with your account, including deposit amounts, deposit methods (JazzCash, Easypaisa, Raast, bank transfer, card), withdrawal requests, amounts and payment method details used for withdrawals. We do not store your full JazzCash or Easypaisa PIN or card CVV numbers — payment data is handled through secure third-party processors.

Betting & Gaming Activity Data

We maintain a complete record of your betting activity on the platform — bets placed, markets selected, stakes, odds, outcomes, game sessions, bonus usage and VIP tier progression. This data is necessary to operate your account correctly, settle bets, apply VIP cashback and detect fraud.

Device & Technical Data

When you access the platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution and session timestamps. This data helps us optimise platform performance for Pakistani mobile and desktop users and identify suspicious access patterns.

Communications Data

If you contact our support team by email or live chat, we retain records of those communications. This helps us resolve disputes, track the history of account issues and improve our support quality.

3. How We Collect It

We collect your data through the following channels:

• Direct input: Information you enter during registration, verification, deposit/withdrawal requests and support conversations.
• Automated collection: Technical and usage data collected automatically when you access the platform, via server logs and platform analytics tools.
• Payment processors: Transaction confirmation data received from JazzCash, Easypaisa, Raast, banks and card networks when you deposit or withdraw.
• Cookies and local storage: Session management data stored on your device to keep you logged in and remember platform preferences. See Section 9 for full cookie details.

4. How We Use Your Data

92 Glory uses your personal data only for the purposes set out below. We do not use your data for anything outside these purposes without your explicit consent:

Purpose	Data Used	Why Necessary
Account management	Name, email, mobile, password	To create and operate your account
Identity verification	CNIC / passport, date of birth	To confirm you are 18+ and who you say you are
Processing deposits	Payment method, amount, transaction ID	To credit your PKR balance accurately
Processing withdrawals	Payment method, amount, verification status	To send your winnings to the correct account
Bet settlement	Betting activity, game session data	To settle cricket, PSL, football and casino bets correctly
Fraud detection	IP address, device data, transaction patterns	To protect you and the platform from abuse
VIP & bonus management	Betting volume, deposit history, loyalty points	To calculate VIP tier, cashback and bonus eligibility
Customer support	Communications data, account history	To resolve your queries accurately and fairly
Platform improvement	Aggregated usage data, device/browser data	To improve performance for Pakistani mobile users
Promotional communications	Email, mobile number	To inform you of offers — only with your consent

5. Payment Data

All payment transactions on 92 Glory — whether via JazzCash, Easypaisa, Raast, bank transfer or card — are processed through third-party payment service providers. These providers are responsible for the security of payment credentials during the transaction itself.

92 Glory receives transaction confirmation data from payment providers: the amount, the payment method type, a transaction reference number and the status of the transaction. We do not receive or store your full card number, bank account password, JazzCash or Easypaisa PIN, or any other sensitive payment authentication credential.

For withdrawals, we store the payment method details you provide — such as your JazzCash mobile number or bank account details — to process your withdrawal request and to comply with our own fraud prevention procedures. This information is stored securely and only accessed by authorised team members when processing withdrawal requests.

All PKR transactions are recorded against your account permanently as part of the transaction ledger. This record cannot be deleted as it forms part of the financial record of your account activity.

6. Data Sharing

92 Glory does not sell, rent or trade your personal data to third parties. We may share your data only in the following limited circumstances:

Payment Processors

We share the minimum necessary transaction data with payment service providers (such as JazzCash, Easypaisa, Raast and our banking partners) to process your deposits and withdrawals. These providers process data only as instructed by us and are bound by their own data security obligations.

Fraud Prevention & Security Services

We may share technical data — such as IP addresses and device fingerprints — with third-party fraud detection and security tools. This data is used in aggregated or pseudonymous form wherever possible to identify suspicious patterns without exposing individual player identities.

Platform Technology Partners

92 Glory uses third-party technology providers to power certain platform features, including game content, live casino streams and analytics tools. These providers may process certain usage data in the course of delivering their services. We contractually require all technology partners to handle data securely and limit its use to the agreed service purpose.

Legal Requirements

We may disclose your personal data if we are required to do so by applicable law, court order or any legitimate legal process. We will only share the minimum data required to satisfy such a requirement and will inform you where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition or sale of all or part of 92 Glory's business, player data may be transferred as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled as a result.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period after account closure to comply with record-keeping obligations and to resolve any disputes that may arise after closure.

• Account and identity data is retained for the duration of your account and for a minimum of five years after account closure, in line with standard platform record-keeping practice.
• Transaction records (deposits, withdrawals, bet history) are retained permanently as part of the financial ledger. This data cannot be deleted on request due to its role in financial record integrity.
• Support communications are retained for a minimum of two years after the conversation is closed.
• Device and technical logs are retained for up to 12 months and then either deleted or anonymised.
• Marketing preferences and consent records are retained for as long as your account is active, so we have a record of your communication preferences.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8. Data Security

92 Glory takes the security of your personal data seriously. We use a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction:

• Encryption in transit: All data exchanged between your device and our servers is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar when using the platform.
• Password security: Account passwords are hashed using industry-standard algorithms. 92 Glory staff cannot view your password — if you forget it, it must be reset, not retrieved.
• Access controls: Access to personal data within 92 Glory is restricted to authorised team members who require it to perform their role. All access is logged.
• Fraud monitoring: Automated systems continuously monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent behaviour.
• Regular security reviews: We conduct regular reviews of our security practices and update them in line with current best practices.

Despite these measures, no platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 92 Glory account and do not share your login credentials with anyone.

9. Cookies & Tracking

92 Glory uses cookies and similar technologies to make the platform function correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

Essential Cookies

These are required for the platform to function. They manage your login session, keep you authenticated between pages, and maintain your language and currency (PKR) preferences. You cannot opt out of essential cookies without losing basic platform functionality.

Analytics Cookies

We use analytics tools to understand how Pakistani players use the platform — which pages are visited most, how long sessions last and where users navigate from. This data is collected in aggregate form and does not identify you personally. It helps us improve the platform experience for all users.

Preference Cookies

These remember your platform settings — such as your preferred sports markets, display preferences and notification settings — so you do not have to reconfigure them every time you log in.

Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Be aware that disabling certain cookies may affect platform functionality — in particular, essential session cookies are required to stay logged in.

10. Your Privacy Rights

As a user of the 92 Glory platform, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction: If any personal data we hold is inaccurate or incomplete, you can request that we correct it. For basic account details, you can update many fields directly in your account settings.
• Right to deletion: You can request deletion of your personal data. Note that certain data — particularly financial transaction records — cannot be deleted due to record-keeping requirements. We will inform you of any data we are unable to delete and the reason why.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to object to marketing: You can object to your data being used for marketing purposes at any time. You can do this through your account settings or by contacting support.
• Right to data portability: You can request a copy of data you have provided to us in a structured, machine-readable format.

To exercise any of these rights, contact the 92 Glory support team with your request. We will acknowledge your request promptly and aim to resolve it within 30 days. For complex requests this may be extended, but we will keep you informed of progress.

11. Minors

92 Glory is strictly an adults-only platform. Registration and use of the platform is permitted only for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that a minor has registered on the platform, the account will be closed immediately, all funds returned where possible and the data associated with the account deleted. If you believe a minor has registered on our platform, please contact support immediately.

12. Policy Changes

92 Glory may update this Privacy Policy from time to time to reflect changes in platform operations, data practices or applicable legal requirements. The date at the top of this page shows when the policy was most recently updated.

Material changes to this policy — for example, changes to the types of data we collect or how we share it — will be communicated to registered players by email or a notice on the platform. Continued use of the platform after notification of an update constitutes your acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the 92 Glory support team. Our support team is available 24 hours a day, seven days a week and will respond to privacy-related enquiries as a priority.

You can reach us at: [email protected]

When contacting us about a privacy matter, please include your registered email address and a clear description of your request or concern so we can locate your account and respond accurately.